ESSENTIAL INFORMATION. Read before ordering!
Here are some frequently asked questions. If you cannot find your answer here, please email firstname.lastname@example.org or check our policy pages.
Do I need to register to place an order?
No, you can place a one-off order with us. However if you register then we will save your address details for you. We will not store your credit card details for security reasons. By registering, you will receive exclusive offers and information via email.
What is the minimum order amount?
We deliver free of charge for orders of £15 or more. (for orders under £15 there will be a £4 delivery charge). Please note that we can ONLY deliver to EN1, EN2, EN3, N13, N14, N21 postcodes. If you order for delivery outside this area we may cancel your order.
Why is Click & Collect no longer an option?
At present, government lockdown rules prevent hospitality venues from offering Click & Collect services for alcoholic drinks.
When will I receive my delivery order?
Deliveries to EN1, EN2, EN3 postcodes are made every Thursday afternoon between approx midday and 6pm. Deliveries to N13, N14, N21 postcodes are made every Friday between approx midday and 6pm. The cutoff time for ordering is 10am on the day of delivery. Please make sure that somebody over 18 will be at home to receive your order. We cannot deliver when you are not in, as somebody over 18 will need to come to the door to acknowledge the order (please have id with you if you appear under 25). Don't worry, we will step back and observe social distancing.
You should receive an email notification when your delivery is on its way. Please add email@example.com to your address book to avoid the risk of notifications going to your spam folder.
How long will my beer keep for?
To enjoy your beer at its best we recommend drinking real ale in 2 or 4 pint carry out containers within 24 hours of receipt and real cider within 4 days.
Beer-in-a-box will keep for about a week.
5 litre mini casks or mini kegs have a shelf life of several weeks if unopened and kept in a cool place (refer to best before date on the container). After opening they are best drunk within 3 days.
For bottles and cans, please see the best before date.